21st Century Car Insurance Review
21st Century Car Insurance a scam? 21st Century car insurance is very heavily advertised. They give the impression that they are very cheap. According to the following reviews from CreditKarma.com they start out cheap but then constantly raise their rates. 21st Century Car Insurance only gets an average of 2.6 stars out of 5 with 49 consumer reviews. Not a very good batting average.
"Stay Away!
I have been with 21st Century for 2 years. Renewal time came and 21st Century submitted my payment with wrong acount #. They cancelled my policy and never contacted me! Here I was driving around with no coverage! The only way I found out is I was looking at my card charges and noticed I was never charged! I had to go on their website to find out it was cancelled! I tried calling customer service and emailing them. They don't care! They kept asking for a letter from my bank showing it was the bank's fault. What? It was never submitted because they used wrong #!
"Stay Away!
I have been with 21st Century for 2 years. Renewal time came and 21st Century submitted my payment with wrong acount #. They cancelled my policy and never contacted me! Here I was driving around with no coverage! The only way I found out is I was looking at my card charges and noticed I was never charged! I had to go on their website to find out it was cancelled! I tried calling customer service and emailing them. They don't care! They kept asking for a letter from my bank showing it was the bank's fault. What? It was never submitted because they used wrong #!
21st Century just doesn't get it! I asked to speak to a manager but they left me on hold forever, never connecting me! Here is the greatest part of this debacle; I received a bill from them yesterday for $25 for insufficent funds! Take my advice and stay away from this company, do your research, there are far too many complaints similar to mine. If this comment helps one person I'll gladly send 21st Century a check for $25 and smile!"
I'm looking for new insurance company... "I have 21st for over 2 years. Every renewal (6 months) the price went up a little . Just got new renewal forms !! Almost 25% more !!! Thiefs ."
Pray!
"Pray you never have an accident with someone covered by 21st Century!
My son was hit by one of their customers in the drivers side rear wheel well. I called them to find out what we needed to do. I was given two numbers, one for the person to work with me making the claim, and one for the number of the insured individual. It took over 45 minutes to reach my rep, the phone just rang and rang, nobody answering. Finally go ahold of him and he said, I have 7-10 business days to decide if our person is responsible. So what can we do to speed up the process as my son cannot drive his car to work, the frame is agains the wheel well. He said he needed to record a statement from my son before he could do anything. I called my son home and we called every five minutes for the next 1.5 hours or more, during the time he said to call as he would be working. Never answered any of the calls. So I tried to call the other representative (the one for the insured individual. Phone went to VM but there was a great recording telling you who to call for more information, who to call in an emergency, absolutely informative. So if you are insured by them, their call center and reps are quick and informative. HOWEVER, if you are involved in a wreck with one of their customers, GOOD LUCK! JUST PRAY THIS NEVER HAPPENS."
My son was hit by one of their customers in the drivers side rear wheel well. I called them to find out what we needed to do. I was given two numbers, one for the person to work with me making the claim, and one for the number of the insured individual. It took over 45 minutes to reach my rep, the phone just rang and rang, nobody answering. Finally go ahold of him and he said, I have 7-10 business days to decide if our person is responsible. So what can we do to speed up the process as my son cannot drive his car to work, the frame is agains the wheel well. He said he needed to record a statement from my son before he could do anything. I called my son home and we called every five minutes for the next 1.5 hours or more, during the time he said to call as he would be working. Never answered any of the calls. So I tried to call the other representative (the one for the insured individual. Phone went to VM but there was a great recording telling you who to call for more information, who to call in an emergency, absolutely informative. So if you are insured by them, their call center and reps are quick and informative. HOWEVER, if you are involved in a wreck with one of their customers, GOOD LUCK! JUST PRAY THIS NEVER HAPPENS."
"The worse insurance!!!!!
The worse insurance!!! The adjusters are extremely rude... Beware!"
Constant rate increases
"They are now constantly raising rates. 18% in the last year although there have been no claims or tickets or other policy changes made by myself within the last 5+ years. When contacted their response was it was probably a generic increase otherwise their representative was not sure why rates were increasing. However she could assure me I was not alone, they were fielding numerous similar calls."
"only been with them about a year. no claims but like others have said rates going up every six months. sure i can find something cheaper. paying to much for bare minimum coverage."
Labels: 21st Century Car Insurance
posted by Roger's Reviews at
9:43 AM
